World Consumer Rights Day 2022: 

What is the reason behind celebrating March 15 as World Consumer Day?

How does online fraud happen and how do consumers stay alert?

Consumers often face problems such as black market, measurement errors, arbitrary tariffs, hoarding, counterfeiting, sale of substandard goods, fraud, sale of goods, non-delivery of guaranteed or guaranteed services. Therefore, World Consumer Day is celebrated on 15th March every year to get rid of these problems and make them aware of their rights.

What is the history of World Consumer Day?

The first consumer movement in the United States began on March 15, 1962, but the day has been celebrated on March 15 every year since 1983. The consumer movement in India started in 1966 in Mumbai. After the establishment of Consumer Panchayats in Pune in 1974, institutions for consumer welfare were established in many states. Thus the movement moved towards the protection of consumer interests.

Regarding the purpose of World Consumer Day :

The special purpose of celebrating World Consumer Day is to make consumers aware of their rights and they have every right to complain if they fall victim to fraud, black market, fraud etc. 

Ralph Nader is a leading American political activist and author. He is known as the father of the consumer movement.

Today is World Consumer Day. Therefore, let's take a brief look at what consumers should be aware of about financial and online fraud, online complaints, and follow-up.

E-shopping, online banking, buying and selling transactions through mobile apps are a big way to grab money. Customers are deceived into making money by making phone calls from banks. So don't trust these types of phone calls. Traps are set up by criminals like e-mails, apps, links, bogus call centers.

The hacker who pretends to have received a call from the bank has a lot of customer account details. SIM cards are used for phone calls based on bogus documents. The police reach the person whose name is in the SIM card. However, he has no involvement in the crime. An online fraudulent transaction is carried out with a poor person. The amount is credited to his account and some amount is paid as commission. The police reach out to the bank account holders. But the cheater is different.

Hundreds of people fall prey to the temptation of winning lottery e-mails, insurance money, job opportunities, double the amount. It is not considered why anyone would give you such an amount. So all the other information is given from OTP and then the fraud is noticed. Senior citizens do not know the details of e-transactions from mobile. Lack of e-literacy can be dangerous for senior citizens. E-commerce through the net from mobile or laptop lasts only a few seconds or a few minutes. There are ways for online fraudsters to withdraw this amount from ATMs.

If a customer is deceived in online shopping, they can lodge a complaint online through the National Consumer Helpline. Customers often do not get the item they are ordering or come up with an item of the desired color or lack of similar features. If there is a problem with the luggage, the company will not return it. If this happens and the company does not listen, you can report it to the National Consumer Helpline.

As per the rules of the amended Consumer Protection Act of 2019, e-commerce platforms and manufacturers can now choose on their website in which country the product was manufactured, the manufacturer, the product's geographical address, office address, whether the business is registered, expiry date of the product, warranty guarantee terms and conditions. If there is a defect in the item or if it is received too late, it is mandatory to return and then declare the method of refund. On the basis of product ratings, foreign companies are required to provide details of their grievance redressal officer in India, their phone number, e-mail.

There is a provision in the law for online shoppers to seek justice in case of consumer fraud. The complaint registration number is given to the customer within 48 hours after the complaint. Based on which the customer can track further action. It is mandatory to resolve the complaint within the next thirty days after the complaint. For this, the customer can appeal to the commission.